STORE POLICIES

*In-stock items only

  • Deposit Required

    • A 30% deposit is required to place your item(s) on our plan.

    • Deposit secures your gown and/or accessory(ies) and removes it from available inventory.

  • Payment Schedule

    • Flexible payments may be made weekly, bi-weekly, or monthly.

    • Terms are available for up to 6 months from the date of your deposit.

  • Final Payment

    • All balances must be paid in full before the end of the 6-month installment period.

    • Items will not be released until the account is paid in full.

  • Missed or Late Payments

    • If no payment is made within 30 days, your plan may be subject to cancellation.

    • Cancelled layaways will be subject to a 15% restocking fee

  • Alterations

    • Alterations cannot begin until the item is paid in full.

*Please arrive on time.

  • Arrivals 15+ minutes late may be canceled

  • Cancellations must be made 24+ hours in advance

  • Events within 90 days require a $50 rush fee

  • A 30% non-refundable deposit is required to begin work

  • The remaining balance must be paid in full before pick-up

  • Custom garments are non-refundable

  • Items must be picked up within 90 days of completion or may be subject to resale

Design Changes Policy

Once custom work has commenced, no design changes may be made. Any requested modifications may be considered at the sole discretion of Bridal Luxe, LLC and may result in additional charges. All decisions regarding design changes are final and determined exclusively by Bridal Luxe, LLC.

  • All sales are final

  • Accessories, undergarments, and curated (pre-owned) items are non-refundable

  • Deposit secures your order and covers initial costs.

  • Orders are released only when the full balance is paid.

  • Bridal Luxe, LLC is not responsible for damages once items leave our premises.

  • Clients are responsible for tears, stains, zipper issues, or other damages. Please handle items with care and seek professional repairs when needed.

We appreciate your adherence to these policies, ensuring a smooth and enjoyable experience for all clients. Thank you.